Terms & Conditions

Shipping

Estimated Delivery Time

Orders are typically processed within 1–2 business days after an order is placed.

After processing, standard shipping within the United States typically arrives within 5–10 business days, depending on the destination and carrier.

Most customers can expect to receive their order within approximately 6–12 business days from the time the order is placed.

Shipping Restrictions

Due to local regulations, Meridian Valley Lab cannot ship medical testing kits to addresses located within New York (NY). Orders placed with shipping addresses within New York may be canceled or refunded.

Returns & Refunds Policy

Effective Date: December 18, 2025

At Meridian Valley Lab, we strive to provide efficient diagnostic testing services. Because our kits contain sensitive medical collection components, we have established the following policy regarding cancellations and refunds.

1. Order Cancellations (Prior to Shipping)

If you wish to cancel your order before it has been dispatched from our facility:

You are eligible for a refund of the purchase price.
A 10% non-refundable administrative fee will be deducted from the total refund.

2. Shipped Orders (No Return Required)

If your order has already shipped but you no longer wish to proceed with testing:

You may still request a refund within 30 days of the purchase date.
A 20% non-refundable fee will be applied to cover the cost of the kit materials and fulfillment.
No Return Necessary: For your convenience and to ensure bio-safety standards, you do not need to ship the kit back to the lab. You may dispose of the unused kit according to your local regulations.
Note: Original shipping and handling charges are non-refundable.

3. Eligibility Window

30-Day Limit: All refund requests must be made within 30 days of the original order date.
Final Sale: Once 30 days have passed since the date of purchase, all orders are strictly non-refundable.

4. Summary Table

Order Status	Refund Amount	Action Required
Not Yet Shipped	90% Refund	Contact Support to cancel
Shipped	80% Refund	Dispose of kit; no return needed
After 30 Days	No Refund	N/A

How to Request a Refund

To request a refund, please contact our Client Services team with your order number:

Email: orders@meridianvalleylab.com
Phone: 855.405.8378
Hours: Monday – Friday, 9:00 am to 5:00 pm (PST) except for holiday hours